Read Next: Thompson Seattle Hotel Communications TrifectaĮach associate wears a Bluetooth earpiece and carries an iPad bag with the wireless button Velcroed to the handle or to a belt loop, leaving hands free to perform multiple tasks at once. “With the addition of these advanced technologies, we’re able to communicate seamlessly in real time inter-store or between showrooms, with a single staff member or the whole team at once, which provides chain-wide awareness instead of being siloed,” he said. This allows for more seamless communication between the 40 to 60 sales associates on the floor at any given time, says Rich Quarantello, the company’s managing director of retail operations. This system allowed employees to instantly connect with other team members and other stores to query product availability and more.Īfter a successful launch, the iPads with the Zello app and Pryme PTT Super Mini Buttons were deployed in every CITY Furniture location, allowing employees to immediately search for answers and connect to other team members and stores, as well as keeping customers engaged throughout the sales process. To address this issue, CITY Furniture piloted a new solution at select locations that utilized a combination of iPads, the Zello instant voice messaging app and wireless push-to-talk buttons from Pryme.
Florida-based retailer CITY Furniture needed to find a better way to communicate with its nearly 2,500 sales associates spread out over half a million square feet of showroom space, and traditional communication methods weren’t getting it done.Įmployees would have to leave customers on the showroom floor to go search for answers or additional resources to help serve customers.
0 kommentar(er)
